Terms of Service

1. About Zoy Tours

Zoy Tours is the parent brand operating the Properties listed above. References to "we," "us," or "our" refer to Zoy Tours and, where applicable, the specific Property you are booking or staying at.

2. Eligibility

You must be at least 18 years old to make a booking with us. By booking, you confirm that you have the legal authority to enter into this agreement and, if booking on behalf of a group, that you are authorized to bind all members of that group to these Terms.

3. Bookings & Reservations

• Bookings may be made via our Site, WhatsApp, phone, or through a third-party travel platform.
• A booking is confirmed only once you receive written confirmation (via WhatsApp, email, or SMS) and, where applicable, payment has been received.
• You are responsible for ensuring that all information provided at the time of booking (dates, number of guests, contact details) is accurate. We are not liable for issues arising from inaccurate information you provide.
• We reserve the right to decline or cancel a booking at our discretion, including in cases of suspected fraud, abuse, or unavailability, in which case any advance payment will be refunded.

4. Pricing & Payment

• All prices are listed in Indian Rupees (INR) and are subject to change without notice until a booking is confirmed.
• Payments are processed securely via Razorpay. We do not store your full card or payment credentials.
• Advance payment: Up to 50% of the total booking value is required to confirm a booking.
• Balance payment: The remaining balance is due at check-in.
• Applicable taxes (e.g., GST) will be added to your total as required by law.

5. Cancellation & Refund Policy

Cancellation terms vary by Property. As a general policy across all Properties:

• Cancellations made 14 days or more before check-in: Please contact us directly for the specific refund terms applicable to your Property, as these vary.
• Cancellations made within 14 days of check-in: Non-refundable.
• No-shows: Treated as a same-day cancellation and are non-refundable.
• Rescheduling: Rescheduling is allowed, subject to availability at the new dates. Please contact us as early as possible to arrange a new date for your stay.
• Refunds, where applicable, will be processed to the original payment method within 5 to 7 business days.
• In the event a Property must cancel your booking (e.g., due to unforeseen maintenance, weather, or safety concerns), you will be offered a full refund or the option to reschedule.

6. Check-In / Check-Out

• Check-in time: 12:00 PM
• Check-out time: 11:00 AM
• Early check-in or late check-out is subject to availability and may incur additional charges.
• A valid, original government-issued photo ID (Aadhaar, Passport, Voter ID, or Driving Licence) is required for all guests at check-in, in accordance with applicable hospitality regulations. We may be required to record and report guest identity details to local authorities where mandated by law.

7. Guest Conduct & Property Rules

By staying at any Property, you agree to:

• Use the accommodation and its facilities responsibly and only for lawful purposes.
• Not exceed the maximum occupancy specified for your booking without prior approval.
• Be liable for any damage caused to Property furnishings, fixtures, or facilities during your stay, beyond normal wear and tear.
• Comply with any specific house rules communicated to you at or before check-in (e.g., policies on smoking, pets, outside visitors, noise, or parties).
• Vacate the Property by the specified check-out time unless a late check-out has been approved.

We reserve the right to remove any guest from a Property without refund in cases of illegal activity, property damage, or behavior that endangers other guests or staff.

8. Liability & Disclaimers

• Zoy Tours and its Properties are not liable for loss, theft, or damage to personal belongings during your stay, except where caused by our proven negligence.
• We are not liable for injury, illness, or accidents occurring on Property premises, except where caused by our proven negligence, and subject to applicable law.
• Our Properties are located in hill-station and coastal regions; weather conditions, road access, power availability, and network connectivity may vary and are outside our control. We are not liable for disruptions caused by such factors (force majeure), including but not limited to landslides, heavy rainfall, or local authority restrictions.

Photographs and descriptions on our Site are for illustrative purposes; minor variations in the actual Property may occur.

9. Intellectual Property

All content on the Site — including the Zoy Tours name, logo, property names, text, images, and design — is owned by or licensed to Zoy Tours and is protected under applicable intellectual property laws. You may not copy, reproduce, or use this content for commercial purposes without our prior written consent.

10. Communications

By providing your phone number or WhatsApp number, you consent to receive booking-related communications, and — where you have opted in — promotional messages, via WhatsApp, SMS, phone, or email. We use third-party providers, including Superfone and Heyo, to manage these communications. You may opt out of promotional communications at any time.

11. Third-Party Services & Links

Our Site and booking process may involve third-party services (e.g., Razorpay for payments, Superfone and Heyo for communications, or third-party travel platforms). We are not responsible for the practices or content of these third parties, which are governed by their own terms and privacy policies.

12. Changes to These Terms

We may update these Terms from time to time to reflect changes in our services or legal requirements. The "Last Updated" date at the top of this page indicates when the most recent changes were made. Your continued use of our Site or services after any such changes constitutes your acceptance of the updated Terms.

13. Governing Law & Dispute Resolution

These Terms are governed by the laws of India. Any disputes arising out of or relating to these Terms or your booking shall be subject to the exclusive jurisdiction of the courts at Valparai, Tamil Nadu.

We encourage you to first raise any concerns directly with us so we can attempt to resolve them amicably before pursuing formal action.

14. Contact Us

For questions about these Terms, or to raise a grievance, please contact: